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‘The Money Is Where the Enthusiasm Is’: A Life Lesson from an Imprisoned Father

Aaron Orendorff

From May of 1984 to March of 1985, Gary F. Halbert — easily one of the greatest copywriters of all time — spent ten months in California’s Boron Federal Prison Camp.

Not surprisingly, during those ten months, he wrote.

Sometimes daily; sometimes, multiple times a day. All of it accounted for and nit-pickingly time stamped by the institution he called home.

What was surprising is this …

Gary didn’t write his autobiography nor his mémoires. He offered no protests to his incarceration and produced no confessions or letters of regret. Even more astounding, despite his continued demand, Gary composed no headlines, no offers, no factsheets, no special reports, no marketing strategies, and no campaigns.

No. Nothing as grand as all that.

Instead, Gary wrote letters — personal letters — all of which were addressed to his youngest son, Bond.

And what he imparted to Bond — alongside fatherly wisdom about diet and exercise — was the collective wisdom, the distilled accumulation, of an already billion-dollar career making money with words.

Since then, Gary’s raw, straightforward, heartfelt, and loving correspondences have passed into the stuff of marketing legend: The Boron Letters.

Today I want to take just a few minutes to share what is perhaps the most profound lesson from those letters on the subject (as the title of this post proclaims) of enthusiasm and money.



Saturday, 10:02 a.m.

June 16, 1984

Dear Bond,

How’s my favorite youngest son? I’m sitting here waiting for the phone and I decided to start writing so let’s push forward.

Today, we are going to get started on the subject of how to make money. Usually, when someone asks me what is the #1 big secret to making money I tell them they should get involved in whatever excites them the most.

This is good advice. Money, in my opinion, especially big money, is most often a by product of enthusiasm. If a person, secretly in his heart, wants to be an architect, he shouldn’t go into selling real estate, for example, just because he has heard that that is where the money is.

The money is where the enthusiasm is.

Please remember this! Remember it also, when, in the future, you need to hire someone. Always look for the most enthusiastic person, not necessarily the most qualified.

When it comes to making money, attitude is the most important thing of all.



Of course, Gary’s advice is far from unique.

In 1936, quoting the indomitable Charles Schwab, Dale Carnegie made the exact same point:

I consider my ability to arouse enthusiasm among my people the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

The question is …

What drives you? What are you passionate about? Where does your most potent source of unbridled enthusiasm arise from?

Why are these questions so pressing?

Because, if you know where the enthusiasm is, you know where the money is. Your enthusiasm. Your money.

Without the first, you can’t have the second. And … without the first, the second really doesn’t matter.

However, this means the real question isn’t “What?” or “How?” but “Where?”

Where does “mass desire” come from?

The answer might surprise you.

It doesn’t come from your product, your benefits, your USP, your value proposition, your copy, or even from you.

It comes from your market itself. Schwartz explained:

The power, the force, the overwhelming urge to own that makes advertising work, comes from the market itself, and not from the copy.

Copy cannot create desire for a product. It can only take the hopes, dreams, fears and desires that already exist in the hearts of millions of people, and focus those already existing desires onto a particular product.

This is the copy writer’s task: not to create this mass desire—but to channel and direct it (3).

Naturally, this assumes that you have a market — a narrow and clearly targeted group of people whose lives your product would be legitimately improved. But I realize, that’s kind of a big assumption.

Who is your target market?

Copywriters often obsess about what they should write: product features versus product benefits; using the right keywords; nailing the headline, subheadings, images, and first line of copy; banging out a rough draft, and then editing, editing, editing.

Wrong.

Your real obsession shouldn’t be what, but who.

Copy without a target market is worse than worthless. It’s costly.

Without a clearly defined target market — real people with real problems looking for real solutions — you inevitably end up writing for the one person you shouldn’t be: yourself. Self-centeredness is a plague, especially when writing copy.

Begin with the demographics of your ideal customer. Richard Lazazzera’s How To Build Buyer Personas For Better Marketing dives into the sea of personal characteristics and eventually this example of “Alex” for a fictitious company, Bold Socks, surfaces:

Demographics, however, aren’t enough. Not if what you’re really after are words that sell. You’ve got to go deeper than age, ethnicity, income, location, and familial status.

How?

Through personas. On this front, three brilliant (and, thankfully, free) resources stand out.

First is Jen Havice’s How To Create Customer Personas With Actual, Real Life Data over at ConversionXL. As Havice explains:

Patching together actionable information about your customers with gut feelings, good intentions and some duct tape is not a recipe for conversion success. [P]ersonas are fictional representations of segments of buyers based on real data reflecting their behaviors. Their purpose is to put the people behind company decision making in the shoes of the customer.

Havice them shows how to shape personas through qualitative research.

The breakthrough insight — especially for anyone without a budget for focus groups — comes from her review mining work, which she’s consolidated into a recent book: Finding the Right Message. By all means, buy it. In the meantime, work through the above article as well as How to Boost Conversions with Voice of Customer Research [Case Study] that includes this free template:

Writing Copy Through Review Mining
Writing copy through review mining

Review mining to craft copy is one of my own copywriting hallmarks, especially when it comes to landing pages. You can see how I created this simplified copywriting cheat sheet directly from “feedback and comments on sites like Facebook, Twitter, Yelp, Amazon, Reddit, app stores, and blogs,” along with what the landing page itself ultimately looked like over at KlientBoost.

Writing Copy from User-Generated Content
Writing copy directly from user-generated content

Second, Demian Farnworth’s Empathy Maps: A Complete Guide to Crawling Inside Your Customer’s Head (via Copyblogger). Empathy consists of two parts:

1. The intellectual identification with the feelings, thoughts, or attitudes of another.

2. The vicarious experiencing of those feelings, thoughts, or attitudes.

After a brilliant overview of empathy in marketing — old school and new — Farnworth drops the gold (which you can download as a PDF simply by clicking the image).

Empathy Map
The Empathy Map Lets You Dissect Your Target Market into Four Quadrants on a Person-by-Person Basis

Third, my own The Only Copywriting Formula You’ll Ever Need.

That’s a post all about fear: hands-down the “most primal” human motivator. At the end are thirteen questions to help you haunt your target market (in the best sense possible).

Here’s a quick sampling:

  • What does your audience hate… about their life, about their job, or about your particular type of product or service?
  • What are the real-world consequences of these problems? In other words, how can you quantify, in real numbers, their hates and headaches?
  • What’s the most awkward, confusing, or inconvenient thing about your type of business?
  • What are the two to three biggest barriers to becoming a customer?
  • What nightmare or hell (be as vivid and emotive as possible) does your business save its customers from?

In all those resources, the point is to define your target market as concretely and viscerally as possible.

What are your target market’s mass desires?

Once that group is fixed, the next step is to make a list of all the possible emotions — the raw emotions — that might inspire someone in that specific market to act.

On the negative side, it might be:

  • Fear
  • Anxiety
  • Depression
  • Anger
  • Rage
  • Uncertainty
  • Embarrassment
  • Envy
  • Resentment

On the positive side, it might be:

  • Joy
  • Happiness
  • Accomplishment
  • Satisfaction
  • Elation
  • Desire
  • Lust
  • Pride
  • Comfort

After you’ve selected two or three dominant, raw emotions, get specific.

For example, the most dominant human emotion is fear. But nobody (despite FDR’s sound advice) fears fear. What we fear are people, places, things, and events. We fear the future. Or we fear situations that may arise in the future. We fear loss. We fear uncertainty. We fear failure.

On top of that, every market — just like every person — has its own unique list.

Take the real estate market for instance. What do new homebuyers fear most?

Some of the obvious boogiemen are …

  • The fear of being overwhelmed by the process.
  • The fear of being turned down for a loan.
  • The fear of picking the wrong neighborhood.
  • The fear of not having enough money for a down payment.
  • The fear of something better coming along and missing out.

Whatever it is, by selecting one of those fears and placing it front and center in your copy, you “enter the conversation already taking place in the customer’s mind” (Robert Collier).

Actually, what you enter is the conversation already taking place in the customer’s heart.

Either way, the keyword is “customer’s.” Their mind. Their heart.

Mass Desire in Action

To put a little more flesh on this idea, here are some classic examples of wildly successful headlines from Schwartz’s era that tapped into their market’s mass desires:

  • “Hair Coloring So Natural Only Her Hairdresser Knows For Sure”
  • “At 60 miles an hour, the loudest noise in a Rolls Royce is the electric clock.”
  • “The Skin YOU Love to Touch”
  • “How to Win Friends and Influence People”
  • “Stops Maddening Itch”
  • “Do YOU make these mistakes in English?”
  • “How a bald-headed barber helped save my hair.”

Today, with advertising exposure rising exponentially, you may think that such straightforward appeals no longer work.

Just to prove they do, here is a handful of my favorite mass desire headlines from the web:

Unbounce: Speed

Sweat Block: Embarrassment

Basecamp: Stress

Mint: Relief

Memit: Simplicity

eHarmony: Winning (and, of course, love)

Blue Apron: Authenticity

Weight Watchers: Release

Designed to Move: Justice

Shopify Plus: Easy

Dapulse: Vanity

Apple Watch: Flexibility

MacBook Pro: Creativity

AirPods: Intrigue

What each of these headlines (classic and contemporary) does beautifully is identify and channel one desire: love, greed, entertainment, the fear of inability, or the fear of difficulty. They use emotive language to capture their audience’s hearts and minds. Emotive language that already exists in the market they’re trying to reach.

To breakthrough, your ads must do the same.

One more law about the word “one”

Having generated a powerhouse list of market-inspired mass desires, your greatest temptation will be to employ them all, like a sort of emotional machine gun.

Don’t.

You only get one.

(Well, you may get to split-test more than one. But each ad only gets one!)

Why?

Because in Schwartz’s words:

Every product appeals to two, three or four of these mass desires.

But only one can predominate; only one can reach out through your headline to your customer. Only one is the key that unlocks the maximum economic power at the particular time your advertisement is published.

Your choice among these alternate desires is the most important step you will take in writing your ad.

If it is wrong, nothing else that you do in the ad will matter.

So remember: Just. One.

2. The Second Law of Writing Copy: State of Awareness

We all know how vital headlines are.

As Brian Clark puts it, “On average, 8 out of 10 people will read your headline copy, but only 2 out of 10 will read the rest.” That means your headline isn’t just your audience’s first impression … it’s more than likely their only impression.

So here’s the question:

Where do “breakthrough” headlines come from?

You know what I’m talking about. The kind of headlines that pop up, stop your market in their tracks, and compel them to read every word after it.

Now sure, there’re a ton of great cheat sheets out there to get the creative ball rolling. Jon Morrow’s “52 Headline Hacks” is among the best.

The problem is most of us start out wrong because we start with us: our idea, our product, our service, our copy.

But …

What if there was a way to systematically craft breakthrough headlines based entirely on your market?

What if there was a proven formula to pull your prospects into your copy because it actually started with your prospects themselves?

On this front, three brilliant (and, thankfully, free) resources stand out.

First is Jen Havice’s How To Create Customer Personas With Actual, Real Life Data over at ConversionXL. As Havice explains:

Patching together actionable information about your customers with gut feelings, good intentions and some duct tape is not a recipe for conversion success. [P]ersonas are fictional representations of segments of buyers based on real data reflecting their behaviors. Their purpose is to put the people behind company decision making in the shoes of the customer.

Havice them shows how to shape personas through qualitative research.

The breakthrough insight — especially for anyone without a budget for focus groups — comes from her review mining work, which she’s consolidated into a recent book: Finding the Right Message. By all means, buy it. In the meantime, work through the above article as well as How to Boost Conversions with Voice of Customer Research [Case Study] that includes this free template:

Message Mining by Jen Havice via CXL

Review mining to craft copy is one of my own copywriting hallmarks, especially when it comes to landing pages.

You can see how I created this simplified copywriting cheat sheet directly from “feedback and comments on sites like Facebook, Twitter, Yelp, Amazon, Reddit, app stores, and blogs,” along with what the landing page itself ultimately looked like over at KlientBoost.

Writing Copy from User-Generated Content
Writing copy directly from user-generated content

Second, Demian Farnworth’s Empathy Maps: A Complete Guide to Crawling Inside Your Customer’s Head (via Copyblogger). Empathy consists of two parts:

1. The intellectual identification with the feelings, thoughts, or attitudes of another.

2. The vicarious experiencing of those feelings, thoughts, or attitudes.

After a brilliant overview of empathy in marketing — old school and new — Farnworth drops the gold (which you can download as a PDF simply by clicking the image).

Empathy Map
The Empathy Map Lets You Dissect Your Target Market into Four Quadrants on a Person-by-Person Basis

Third, my own The Only Copywriting Formula You’ll Ever Need.

That’s a post all about fear: hands-down the “most primal” human motivator. At the end are thirteen questions to help you haunt your target market (in the best sense possible).

Here’s a quick sampling:

  • What does your audience hate… about their life, about their job, or about your particular type of product or service?
  • What are the real-world consequences of these problems? In other words, how can you quantify, in real numbers, their hates and headaches?
  • What’s the most awkward, confusing, or inconvenient thing about your type of business?
  • What are the two to three biggest barriers to becoming a customer?
  • What nightmare or hell (be as vivid and emotive as possible) does your business save its customers from?

In all those resources, the point is to define your target market as concretely and viscerally as possible.

What are your target market’s mass desires?

Once that group is fixed, the next step is to make a list of all the possible emotions — the raw emotions — that might inspire someone in that specific market to act.

On the negative side, it might be:

  • Fear
  • Anxiety
  • Depression
  • Anger
  • Rage
  • Uncertainty
  • Embarrassment
  • Envy
  • Resentment

On the positive side, it might be:

  • Joy
  • Happiness
  • Accomplishment
  • Satisfaction
  • Elation
  • Desire
  • Lust
  • Pride
  • Comfort

After you’ve selected two or three dominant, raw emotions, get specific.

For example, the most dominant human emotion is fear. But nobody (despite FDR’s sound advice) fears fear. What we fear are people, places, things, and events. We fear the future. Or we fear situations that may arise in the future. We fear loss. We fear uncertainty. We fear failure.

On top of that, every market — just like every person — has its own unique list.

Take the real estate market for instance. What do new homebuyers fear most?

Some of the obvious boogiemen are …

  • The fear of being overwhelmed by the process.
  • The fear of being turned down for a loan.
  • The fear of picking the wrong neighborhood.
  • The fear of not having enough money for a down payment.
  • The fear of something better coming along and missing out.

Whatever it is, by selecting one of those fears and placing it front and center in your copy, you “enter the conversation already taking place in the customer’s mind” (Robert Collier).

Actually, what you enter is the conversation already taking place in the customer’s heart.

Either way, the keyword is “customer’s.” Their mind. Their heart.

Mass Desire in Action

To put a little more flesh on this idea, here are some classic examples of wildly successful headlines from Schwartz’s era that tapped into their market’s mass desires:

  • “Hair Coloring So Natural Only Her Hairdresser Knows For Sure”
  • “At 60 miles an hour, the loudest noise in a Rolls Royce is the electric clock.”
  • “The Skin YOU Love to Touch”
  • “How to Win Friends and Influence People”
  • “Stops Maddening Itch”
  • “Do YOU make these mistakes in English?”
  • “How a bald-headed barber helped save my hair.”

Today, with advertising exposure rising exponentially, you may think that such straightforward appeals no longer work.

Just to prove they do, here is a handful of my favorite mass desire headlines from the web:

Unbounce: Speed

Sweat Block: Embarrassment

Basecamp: Stress

Mint: Relief

Memit: Simplicity

eHarmony: Winning (and, of course, love)

Blue Apron: Authenticity

Weight Watchers: Release

Designed to Move: Justice

Shopify Plus: Easy

Dapulse: Vanity

Apple Watch: Flexibility

MacBook Pro: Creativity

AirPods: Intrigue

What each of these headlines (classic and contemporary) does beautifully is identify and channel one desire: love, greed, entertainment, the fear of inability, or the fear of difficulty. They use emotive language to capture their audience’s hearts and minds. Emotive language that already exists in the market they’re trying to reach.

To breakthrough, your ads must do the same.

One more law about the word “one”

Having generated a powerhouse list of market-inspired mass desires, your greatest temptation will be to employ them all, like a sort of emotional machine gun.

Don’t.

You only get one.

(Well, you may get to split-test more than one. But each ad only gets one!)

Why?

Because in Schwartz’s words:

Every product appeals to two, three or four of these mass desires.

But only one can predominate; only one can reach out through your headline to your customer. Only one is the key that unlocks the maximum economic power at the particular time your advertisement is published.

Your choice among these alternate desires is the most important step you will take in writing your ad.

If it is wrong, nothing else that you do in the ad will matter.

So remember: Just. One.

2. The Second Law of Writing Copy: State of Awareness

We all know how vital headlines are.

As Brian Clark puts it, “On average, 8 out of 10 people will read your headline copy, but only 2 out of 10 will read the rest.” That means your headline isn’t just your audience’s first impression … it’s more than likely their only impression.

So here’s the question:

Where do “breakthrough” headlines come from?

You know what I’m talking about. The kind of headlines that pop up, stop your market in their tracks, and compel them to read every word after it.

Now sure, there’re a ton of great cheat sheets out there to get the creative ball rolling. Jon Morrow’s “52 Headline Hacks” is among the best.

The problem is most of us start out wrong because we start with us: our idea, our product, our service, our copy.

But …

What if there was a way to systematically craft breakthrough headlines based entirely on your market?

What if there was a proven formula to pull your prospects into your copy because it actually started with your prospects themselves?

Let’s save the world from bad content